Error code
Stripe new_account_information_available
STRIPEnew_account_information_available
Payment Decline Code· Why a card payment was declined by the issuer or processor, and what to do.
What it means
The customer's card has been replaced and new account information is available.
How to fix it
- Use Stripe's card updater service or ask the customer for their new card details.
Not affiliated with Stripe. Answer summarized from the manufacturer's manual linked above; consult that source for the authoritative procedure.
More Stripe codes
- authentication_requiredThe payment requires strong customer authentication
- card_declinedThe card was declined by the issuer
- card_not_supportedThe card does not support this type of purchase
- currency_not_supportedThe card does not support the specified currency
- do_not_honorThe issuer declined with a generic do-not-honor response
- expired_cardThe card has expired
- fraudulentThe payment was declined because the issuer suspects fraud
- incorrect_cvcThe card's security code (CVC) is incorrect
- incorrect_numberThe card number is incorrect
- incorrect_zipThe billing ZIP code provided does not match the card
- insufficient_fundsThe card has insufficient funds to complete the purchase
- invalid_accountThe card or account is invalid