Error code

Windows ERROR_GEN_FAILURE

WINDOWSERROR_GEN_FAILURE
System Error Code· A POSIX/system errno returned when a system call fails.

What it means

A device attached to the system is not functioning..

How to fix it

  1. Reconnect or power-cycle the device.
  2. update or reinstall the device driver in Device Manager.
  3. try a different cable or USB port.
  4. test the device on another computer to isolate a hardware fault.

Not affiliated with Windows. Answer summarized from the manufacturer's manual linked above; consult that source for the authoritative procedure.