Error code
EA EC:10500
EAEC:10500
Game/Platform Error· An error code shown by a game or gaming platform/launcher.
What it means
The EA App shows "Something went wrong — you will need to log in again.".
How to fix it
- Clear the EA App cache (Help > App Recovery).
- Update the EA App.
- Repair the EA App (Windows only).
- Flush DNS (ipconfig /flushdns).
- Disable VPN.
- Reinstall the EA App if other steps fail.
Not affiliated with EA. Answer summarized from the manufacturer's manual linked above; consult that source for the authoritative procedure.
More EA codes
- EC:10000The EA App shows "Something went wrong — there is a problem with your account."
- EC:10001The EA App cannot authenticate your account and will not let you log in.
- EC:10005The EA App shows "We couldn't log you in because the network failed to do its network thing."
- EC:104EA App background services have crashed and the app cannot start.
- EC:201The EA App cannot connect to EA servers on launch.
- Code: Leaf (Apex Legends)Apex Legends disconnects with the message "Connection to server timed out (Code: Leaf)."
- Code: Net (Apex Legends)Apex Legends disconnects mid-game with "Connection to server timed out (Code: Net)."
- Code: Snake (Apex Legends)Apex Legends rejects your connection with "Code: Snake — your client has been banned from this server."
- Code: Wheel (Apex Legends)Apex Legends disconnects during or after matchmaking with a connection timeout.
- Connecting to Ultimate Team is not possible (EA Sports FC)EA Sports FC / FIFA blocks access to Ultimate Team mode with a connection error.
- Error Code 1 (Battlefield 1)Battlefield 1 shows "An unknown error occurred. Error code: 1" when trying to join a server.
- Error Code 100 (Apex Legends)Apex Legends cannot confirm your account with EA's authentication servers.