Error code
PlayStation NP-40833-8
PLAYSTATIONNP-40833-8
Game/Platform Error· An error code shown by a game or gaming platform/launcher.
What it means
There was an error connecting to the server..
How to fix it
- Check the PlayStation status page.
- Run an Internet connection test.
- Move closer to the router or use a wired connection.
- Power cycle the router.
- Open ports TCP 80/443/3478-3480 and UDP 3478-3479/49152-65535.
Not affiliated with PlayStation. Answer summarized from the manufacturer's manual linked above; consult that source for the authoritative procedure.
More PlayStation codes
- NP-31736-0The application is trying to connect to a user who has logged out.
- NP-31952-0The network connection has timed out.
- NP-34957-8There was a problem connecting to the server.
- NP-34993-8The console cannot connect to the server.
- NP-35000-8PlayStation Network is currently undergoing maintenance.
- NP-36006-5Your trophy data may be corrupted.
- NP-37667-9The Share Play connection was lost because the network connection became unstable.
- CE-107872-5There is not enough free storage space on the PS5 console.
- CE-107928-7An error stopped the game from downloading on the PS5 console.
- CE-30005-8An error occurred while accessing the Hard Disk Drive or Blu-ray/DVD Drive.
- CE-32869-8The application could not start because its data is invalid and the database may be partially corrupted.
- CE-32894-6The connection to the server has been lost.