Error code
PlayStation SU-101337-5
PLAYSTATIONSU-101337-5
Game/Platform Error· An error code shown by a game or gaming platform/launcher.
What it means
The PS5 console may not have started properly..
How to fix it
- Turn off the console and unplug the power cable for five minutes then restart.
- Boot into Safe Mode and select Reset PS5 (Reinstall System Software).
- Contact PlayStation Repairs if Safe Mode is inaccessible.
Not affiliated with PlayStation. Answer summarized from the manufacturer's manual linked above; consult that source for the authoritative procedure.
More PlayStation codes
- SU-30746-0The system software update failed.
- CE-107872-5There is not enough free storage space on the PS5 console.
- CE-107928-7An error stopped the game from downloading on the PS5 console.
- CE-30005-8An error occurred while accessing the Hard Disk Drive or Blu-ray/DVD Drive.
- CE-32869-8The application could not start because its data is invalid and the database may be partially corrupted.
- CE-32894-6The connection to the server has been lost.
- CE-34305-5The console failed to read information from the Hard Disk Drive.
- CE-34335-8No Hard Disk Drive was detected in the console.
- CE-34878-0An error occurred with the game or application and it has closed.
- CE-35340-5The service may currently be under maintenance.
- CE-36329-3An error has occurred with system software.
- CE-37700-7The download was canceled because the content is not available on the PlayStation Store.